FAQ
Frequently asked questions about solid surfaces
Frequently Asked Questions
Find out more about BSF and solid surfaces in our frequently asked questions. If you need more information please contact us or visit a materials page.
What is Solid Surface?
Solid Surface is a type of man-made stone, which is typically made of either acrylic or polyester resin combined with ATH (which is a derivate of aluminium mining).
Common uses for Solid Surface, in both commercial and residential applications include:
- kitchen worktops
- vanity tops
- shower surrounds
- shower trays
- reception desks
- teapoints
- wash troughs
- walling and flooring
Solid Surface is also well known for being durable, resistant to stains and heat, and repairable.
How many Solid Surface brands are there?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What are the differences between the brands?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the standard colour and size- do you sell in slab like granite?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How is Solid Surface Installed?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I clean and maintain Solid Surface?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can Solid Surface be joined seamlessly?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the warranty on Solid Surface and what does it cover?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Is it resistant to germs and stains?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can Solid Surface be repaired if it gets damaged?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I use an instant hot water tap with Solid Surface?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What do you mean when you say thermoformed?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is a substrate?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Does Solid Surface need sealing?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can you use Solid Surface outside?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can custom colours be made in Solid Surface?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is a cleat?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How does it differ from stone, marble, quartz and granite?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can we have a m² price?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What specialist machinery do you use?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What specialist machinery do you use?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the lead time for Solid Surface?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do your solid surfaces come with a warranty?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Where do your solid surfaces come from?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you install the solid surfaces?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is 3D thermoforming and how does it work?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What makes you better than other solid surface companies?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.